Frequently Asked Questions

Real answers to the questions buyers and engineers ask us most often.

Ordering and Quoting

How do I get a price quote?+

Getting a quote is easy and free. Send us your drawings (DWG, DXF, PDF, STEP), a photo of a sample, or just describe what you need. Tell us the material, quantity, and any special requirements. PlasCity will reply within 1 business day with a price. Use our quote form, email us at info@plascityextrusion.com, or WhatsApp us at +92-322-1146074.

What information does PlasCity need to give me a quote?+

For extrusion: a drawing or sample of the profile shape, the material and colour you want, the quantity in metres, and the length you need each piece cut to.

For injection moulding: a 3D CAD file (STEP or IGES) or 2D drawing, the material, the quantity of parts, and any surface finish requirements.

Is there a tooling cost?+

Yes. For profile extrusion, there is a one-time die cost to make the custom extrusion die. For injection moulding, there is a one-time mold cost. These costs are paid once. After that, you only pay for the parts produced. Tooling is kept in our factory and used for your future orders.

Can I cancel or change my order after it is placed?+

Changes can be made before production starts. Once the die or mold is made and you have approved the sample, PlasCity begins production. At that stage, changes may incur additional costs. Please let us know as soon as possible if anything needs to change.

Profile Extrusion Questions

MOQ, sample-matching, and export questions for profile extrusion are answered in full on our Profile Extrusion page. For how the process works, die design, and tolerances, see the Plastic Profile Extrusion Guide.

Injection Moulding Questions

Process, tolerances, and mould development questions for injection moulding are answered in full on our Injection Moulding page.

Materials Questions

What materials does PlasCity work with?+

PlasCity works with: PVC (rigid and flexible), ABS, HDPE, PP, LDPE, LLDPE, PET, Nylon (PA6 and PA66), Polycarbonate (PC), POM (Acetal), TPE, and TPR. PlasCity can also source specialty grades including food-grade, UV-stabilised, flame-retardant, anti-static, and medical-grade versions. If you are not sure which material is right, read our Material Selection Guide.

Can PlasCity make food-safe plastic parts?+

Yes. PlasCity can make food-safe plastic parts using food-grade approved materials like PP, HDPE, and PC. These materials are approved for contact with food and beverages. Please tell us the food-contact application when requesting a quote so PlasCity can select the right material grade.

Can PlasCity match a specific colour?+

Yes. PlasCity can match colours using masterbatch pigments. Tell us your Pantone number, RAL code, or send us a physical sample of the colour. PlasCity will match it as closely as possible. Colour matching may take a small extra step in production, but PlasCity can achieve most colours.

Lead Times and Delivery

How long does a new project take from start to delivery?+

For profile extrusion: 2 to 4 weeks for die making + sample approval, then 1 to 3 weeks for bulk production. Total: 3 to 7 weeks for the first order.

For injection moulding: 3 to 8 weeks for mold making + sample approval, then 2 to 4 weeks for bulk production. Total: 5 to 12 weeks for the first order.

After the tooling is made and approved, repeat orders are much faster.

Does PlasCity deliver across Pakistan?+

Yes. PlasCity delivers to all cities in Pakistan including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Gujranwala, Sialkot, and others. Delivery is arranged by courier or freight depending on the size of the order.

Can PlasCity ship to other countries?+

Yes. PlasCity exports to UAE, Saudi Arabia, UK, USA, Germany, and other countries. PlasCity prepares all required export documentation. Shipping is arranged from our factory in Lahore. Contact us to discuss international shipping costs and lead times for your country.

Quality and Inspection

Does PlasCity check quality before shipping?+

Yes. Every order goes through a pre-shipment quality inspection. PlasCity checks dimensions, material quality, colour, and surface appearance. For critical applications, PlasCity can provide a dimensional inspection report with your order.

Can PlasCity provide material certificates?+

Yes. PlasCity can provide material certificates (mill certificates) from the raw material supplier for most materials. Please request this when placing your order. Some specialty grades may take a few extra days to obtain the certificate.

Export and OEM

See "Can PlasCity ship to other countries?" above under Lead Times and Delivery. NDA, private-label, branded packaging, and long-term contract manufacturing questions are answered in full on our OEM Manufacturing page.

Didn't Find Your Answer?

Our team is happy to answer any question about plastic manufacturing, materials, or your specific project.